Privacy Policy

Privacy Policy

This Privacy Policy explains how Diamondveneer, uses, and protects any personal information you provide when using this website. We are committed to safeguarding your privacy. Should we ask you to provide information by which you can be identified while using this site, you can rest assured it will only be used in accordance with this statement.

Diamondveneer may update this policy occasionally. Please check this page regularly to ensure you are comfortable with any changes.


Information We Collect

We may collect the following types of information:

  • Name

  • Contact details, including email address

  • Demographic information, such as postal code, preferences, and interests

  • Other information relevant to surveys, promotions, or offers

(See the cookie list at the end for detailed information on what cookies we collect.)


How We Use the Information

We collect your information to understand your needs and provide a better experience, specifically for:

  • Internal record-keeping

  • Improving our products and services

  • Sending promotional emails about new products, special offers, or other content we think may interest you

  • Occasionally contacting you for market research via email, phone, fax, or mail

  • Customizing the website based on your interests


Marketing & Third Parties

We may combine your provided information with other data (such as demographics and purchase history) from our records or other sources to improve marketing and personalize your shopping experience. Pixel tags may also be used to enhance your browsing experience.

We may share this data with third-party service providers who assist us in marketing efforts and, occasionally, with other marketers whose products may interest you.
If you prefer not to share your information with third-party marketers, please email us at [email protected].


Security

We are committed to keeping your information secure. To prevent unauthorized access or disclosure, we have implemented appropriate physical, electronic, and managerial procedures to safeguard the data we collect online.


How We Use Cookies

Cookies are small files placed on your device’s hard drive that help analyze web traffic or recognize you on return visits. Cookies allow websites to tailor content to your preferences.

We use traffic log cookies to identify which pages are most useful, allowing us to enhance the user experience. This information is only used for statistical analysis and is then removed from the system.

Cookies do not grant access to your computer or any data other than what you choose to share. You may accept or decline cookies through your browser settings. Disabling cookies may affect your experience on the site.


Links to Other Websites

Our website may contain links to other websites of interest. Once you leave our site, please note that we have no control over other websites. We are not responsible for the protection of any information you provide on those sites. You should review their privacy policies independently.


Controlling Your Personal Information

You can restrict the collection or use of your personal data by:

  • Checking the opt-out box when filling out forms on the website

  • Contacting us at [email protected] if you previously agreed to marketing communications and wish to opt out

We will not sell, distribute, or lease your personal information to third parties without your consent unless required by law. We may send promotional content on behalf of third parties if you opt in.

You may request a copy of the personal data we hold about you under the Data Protection Act 1998. A small fee may apply. To request this, email us at [email protected].

If you believe any information we hold is incorrect or incomplete, please contact us, and we will promptly correct it.


Cookies We Collect

Here is a list of cookies we may use and the information they store:

Cookie Name Description
CART Stores information about your shopping cart
CATEGORY_INFO Helps load pages faster by storing category data
COMPARE Items in your Compare Products list
CURRENCY Your preferred currency
CUSTOMER Encrypted customer ID
CUSTOMER_AUTH Indicates if you're logged in
CUSTOMER_INFO Encrypted customer group info
CUSTOMER_SEGMENT_IDS Stores segment ID
EXTERNAL_NO_CACHE Flag to indicate caching status
FRONTEND Your session ID
GUEST-VIEW Allows guests to edit their orders
LAST_CATEGORY Last visited category
LAST_PRODUCT Most recently viewed product
NEWMESSAGE Flags new messages
NO_CACHE Indicates whether caching is allowed
PERSISTENT_SHOPPING_CART Saves cart info if requested
POLL ID of polls you've voted in
POLLN Polls you’ve interacted with
RECENTLYCOMPARED Recently compared items
STF Products you’ve shared with friends
STORE Chosen store view or language
USER_ALLOWED_SAVE_COOKIE Whether cookies are allowed
VIEWED_PRODUCT_IDS Recently viewed products
WISHLIST Encrypted wishlist items
WISHLIST_CNT Number of wishlist items